TingStay apps
Guests and staff work from the same system
Two mobile apps that work alongside the TingStay Console. Every action in the apps feeds the same data as the booking calendar, door codes and in-unit devices.
Hi Mai
Unit 0304
Staying until 12:00, 30/10
Front door
Locked
Living room light
Off
Air conditioner
Off
Curtains
60% open
Sleep scene
Tap to start
Tap to unlock
Valid 14:00, 28/10 to 12:00, 30/10
Backup PIN code
482917
Use it if your phone battery dies or there is no signal
Recent unlocks
- Unlocked by app08:12
- Unlocked by PINYesterday 22:40
- Unlocked by appYesterday 14:06
Pendant light
80%
Air conditioner
25°C
+Unit 0304, Cau Giay cluster
November 2026
12/11 to 15/11, 3 nights
2,550,000 VND
Arrival
14:30
Wed 28/10
Departure
11:00
Fri 30/10
- Unit pre-cooled at 14:00
- Cleaning scheduled after 11:00, 30/10
- Check-out reminder at 10:00
- 2
In-room breakfast
85,000 VND / person
- +
Same-day laundry
40,000 VND / kg
- +
Extra cleaning
120,000 VND / time
- 1
Airport pickup
280,000 VND / trip
Current check-out
12:00, 30/10
New check-out
12:00, 31/10
- Room, 2 nights1,700,000
- Breakfast x2170,000
- Deposit paid-500,000
- Balance due1,370,000 VND
Scan VietQR to pay by transfer
Bill number is pre-filled in the reference
- In progress
Low shower pressure
Sent 08:40, technician on the way
- Done
2 extra bath towels
Yesterday 21:10
New request
Wifi
CauGiay-0304
pw: 0304@stay
- Using the air con remote
- Turning on the TV, choosing channels
- Waste sorting
- Motorbike and car parking
House rules
No smoking indoors. Quiet after 22:00. Maximum 3 guests.
Read and accepted
- 250 m
Pho ganh Hang Chieu
Breakfast
- 400 m
Egg coffee
Coffee
- 120 m
Mini mart
Shopping
- 300 m
Xuan Thuy bus stop
Transport
The unit in the guest's hand, only for the length of the stay
Guests unlock the door, adjust lights and air conditioning, and order extra services without calling the front desk. The operator sells add-on services and receives requests with photos and clear timestamps.
Unlock by phone
No code to remember. Works within the stay window, and the PIN code still works alongside it.
Control in-room devices
Lights, air conditioning, curtains, sleep scene, away scene. Guests see only the devices of the unit they are staying in.
Book a stay
Rebook the same unit or another unit from the same operator, and check available dates.
Set arrival and departure times
Share expected check-in and check-out times. The unit is cooled in advance and cleaning is scheduled around departure.
Order services
Breakfast, laundry, extra cleaning, car hire. Prices are set per area by the operator.
Extend the stay
Request extra nights, the front desk confirms, and the door code extends automatically.
Bills and payment
View the bill and deposit, and pay by bank transfer with a QR code.
Requests and incidents
Report a fault, ask for extra towels, attach photos. Track each request until it is resolved.
Guides and house rules
Wi-Fi, how to use the devices, house rules, with confirmation that they have been read.
Around the area
Food, transport and amenities near the unit, recommended by the operator.
Take the task, enter the unit, finish, with proof
Housekeeping, maintenance and outside contractors use the same app. Tasks reach the right person at the right time, and working hours are verified right at the unit.
Today's tasks
Cleaning, inspections and repairs, sorted by deadline and by assigned unit cluster.
Pick up tasks
Tasks are assigned automatically or picked from the cluster's shared list.
Check in and out at the unit
Working time is verified by a door opening with a personal code and a presence signal from the TingEdge.
Checklists per task type
Step by step for each room type, so minibar, linen and devices are never missed.
Photo proof
Take photos when the job is done; a manager approves them before the unit goes back on sale.
Report damage, lost items
Logged on the spot in the unit, creating an incident ticket for maintenance.
Shifts and rosters
View shifts, swap shifts, get notified of urgent tasks during a shift.
Contractors for several operators
One account takes tasks from several operators; each operator sees only the units it assigned.
Works on weak connections
Saves locally on the phone and syncs once the connection is back.
On-site control
Switch devices on and off for testing while inside the unit.
Lan, housekeeping
Wed 28/10, shift 08:00 - 16:00
Clean unit 0304
Cau Giay cluster, floor 3. Next guest checks in at 14:00
- Door opened with staff code at 09:02
- TingEdge detected someone in the unit
Up next
- Inspect unit 020110:00
- Replace lock battery, unit 010211:00
- Clean unit 010313:30
- 08:30
Clean unit 0201
Approved - 09:30
Clean unit 0304
In progress - 10:00
Inspect unit 0201
To do - 11:00
Replace lock battery, unit 0102
To do - 13:30
Clean unit 0103
Upcoming
Cau Giay cluster, 3 unassigned tasks
- Taken
Clean unit 0402
Due 12:00, guest arrives 14:00
- Take
Inspect unit 0105
Guest reports noisy air con
- Take
Restock minibar 0301
Due 16:00
Room type: Studio
6/8- Change sheets, pillowcases
- Clean bathroom
- Vacuum, mop floor
- Empty bins
- Restock water, minibar
- Check air con, lights
- Count dirty linen
- Close curtains, switch off devices
At least 4 photos: bed, bathroom, minibar, overview
Type
Location
Description
- Mon26AM
- Tue27AM
- Wed28AM
- Thu29PM
- Fri30PM
- Sat31Off
- Sun1On call
Today
08:00 - 16:00, Cau Giay cluster
Same shift: Hoa (maintenance), Minh (housekeeping)
- A
An Cu Apartments
12 units, 3 tasks today
- O
Old Quarter Homestay
8 units, 2 tasks today
- S
Sky My Dinh Tower
20 units, no tasks yet
Each operator sees only the tasks and units it assigns to you.
Waiting to sync
- Check-in unit 0304, 09:02
- Checklist 6/8 items
- 3 proof photos
Control is available only after you check in at the unit
- Bedroom light
- Bathroom light
- Air conditioner
- Curtains
- Main power
Working hours verified by data from the unit itself
GPS clock-ins and QR codes stuck on a wall can both be faked. TingStay uses two signals already available in the unit.
01Door opened with a personal code
Every staff member and contractor has a personal code limited to a time window. The lock records who opened it and when.
02TingEdge detects presence
The presence sensor in the unit confirms someone is working there for the whole checked-in period.
03Check-out with photos, pending approval
Exit time, checklist and photo proof are submitted together. The unit goes back on sale only after a manager approves.
Questions about the apps
Do guests have to install the app?
No. Guests still receive their PIN code via Zalo and enter the unit as usual. The app is an extra option for guests who want to control the room, order services or stay long term.
What can guests see in the app?
Only the unit they are staying in, and only within the stay window. When the stay ends, door and device access expires automatically.
How is checking in for work different from GPS clock-in?
GPS and wall-mounted QR codes can both be faked. TingStay records working time from the door opening with the staff member's personal code and the presence signal sent by the TingEdge in the unit, so arrival and departure times are tied to that specific unit.
What about cleaning contractors working for several operators?
One contractor account receives tasks from several operators. Each operator assigns, and sees, only its own units.
Want guests and your team on the apps from day one?
Talk to NEXT HOME about your number of units, your staff and the services you want to sell through the guest app.