Solutions/Homestays
Homestay management software for owners with many units and no front desk
TingStay lets homestay owners run many units in different locations from a phone: guests let themselves in with a door code generated for their stay, the unit cools down before check-in, and cleaning is assigned as soon as the guest checks out.
What takes the most time
- Bookings mixed across Zalo, Booking.com and Airbnb
- Calendars are spread across several places, double bookings happen easily, and it is hard to tell which unit is free tonight.
- Handing over keys late at night
- Guests arrive late, so the owner has to wait up or leave the key with someone, with the risk of the key being copied.
- Not knowing whether the guest has left
- If the cleaner arrives early the guest is still there; if late, the unit is not ready for the next guest.
- Unusually high electricity bills
- Guests leave the AC running when they go out, and empty units still use power.
- Guest registration before 23:00
- With self check-in, nobody checks guest documents. Missing a single stay can mean a fine starting from 2 million VND.
- Holiday rates changed by hand
- Before every holiday and Tet, rates have to be edited unit by unit, which leads to missed changes and wrong prices.
How TingStay handles it
- Add-on
One calendar for every channel
Create stays quickly for Zalo guests, sync Booking.com, Agoda and Airbnb calendars, block double bookings.
OTA calendar sync is part of the Channel connections add-on.
Door codes per stay
The code is generated before check-in, sent to the guest via Zalo, and expires at check-out.
Sent automatically via Zalo OA with the Channel connections add-on.
Unit ready when the guest arrives
Power on and cooling before check-in; loads are cut when the guest goes out.
Cleaning based on actual status
When the guest checks out, cleaning is assigned automatically, with a checklist and photo proof.
Alerts outside bookings
A door opened or someone present with no stay on record triggers an alert on your phone right away.
- See plans
Suggested plan
Start plan: stay calendar, automatic door codes, cleaning tasks and no-booking alerts, enough for a homestay owner running a few dozen units on their own.
Also in TingStay
- Inspection at check-out, record damage and missing items
- Extra services: minibar, vehicle rental, tours
- Holiday and Tet rates per unit
- Door codes and check-out reminders via Zalo OAAdd-on
- Guest registration from stay dataAdd-on
- Guest app: unlock, instructions, service requestsAdd-on
In practice
One homestay stay, from booking to a cleaned unit
Example of a one-night stay. The front desk acts only at the first step; the system runs the rest.
The evening before
Guest books via Zalo
The front desk creates the stay in a few steps. The unit is held and cannot be double-booked with a Booking.com or Airbnb guest.
13:00
Door code sent to the guest
A code generated for this stay only, sent via Zalo with directions and instructions for opening the door.
13:30
Unit cooled in advance
The TingEdge turns on power and the AC before check-in, so the unit is cool when the guest walks in.
14:10
Guest lets themselves in
The first door opening is recorded and the stay switches to "In house". Nobody has to wait to hand over a key.
19:00
Guest goes out for dinner
No one left in the unit: AC and lights switch off, the fridge socket stays powered.
12:00 next day
Guest checks out
Door closed, nobody inside: the door code expires and cleaning is assigned to the cleaner responsible for the area.
13:30
Cleaned, with photo proof
The unit switches to "Ready" and can take the next guest the same afternoon.
Suggested setup
What each homestay unit needs
Guests choose homestays for the experience. Scene keypads give the unit its own character, and the presence sensor lets the unit switch off when guests go out.
Hardware, one-time payment
Brand Kit
38.6 - 59.3 million VND per unit
Includes installation, excludes VAT. The final price depends on project size.
Also needed
- TTLock door lockKeep the existing lock if it is a TTLock.
Software, paid monthly or yearly
Start plan
149,000 VND per unit per month
Paid yearly: 1,250,000 VND per unit per year.
Start plan: stay calendar, automatic door codes, cleaning tasks and no-booking alerts, enough for a homestay owner running a few dozen units on their own.
Getting started
From site survey to launch, measured in days
Site survey
An engineer visits the unit and checks the existing electrical panel, air conditioners, door lock and power and water meters.
1 day
Design and quotation
Choose the kit, the panel layout and the positions of keypads and sensors. The quotation is based on the actual number of units.
2 hours
Installation
Mount the control enclosure, run the bus cable and wire the devices in step with the interior fit-out. Once the infrastructure is ready, one installation crew finishes each unit in no more than 1 day.
Up to 1 day per unit
Configuration and testing
Register the unit on TingStay, load the scenes, test every device and the loss-of-internet case.
Same day as installation
Handover and training
Train the operations team on the Console and the apps, and hand over the device documentation.
Half a day
Frequently asked questions
Which homestay management software works with smart door locks?
TingStay manages the stay calendar and issues smart lock codes for each stay; the code expires automatically when the guest checks out. In the first phase TingStay integrates with TTLock locks; other lock brands will be added.
Can a homestay with only a few units use TingStay?
Yes. The free Basic plan that comes with the TingEdge lets you manage units, issue door codes manually and control devices. When you need a stay calendar and automatic door codes, upgrade to Start.
Do guests who book via Zalo need to switch to another channel?
No. The front desk creates a stay for a Zalo guest in a few steps. For OTA bookings, the calendar syncs in with the Channel connections add-on, or the front desk enters them by hand like Zalo bookings.
Can I keep the door lock I already have?
Yes, if it is a TTLock lock. In the first phase TingStay integrates with TTLock; for other brands you need to replace the lock or wait for TingStay to add the integration.
Do the sensors record video of guests?
No. The presence sensor only detects whether someone is in the unit. The system has no cameras and records no audio inside the unit.
Does TingStay handle guest registration?
Yes, with the Guest registration add-on: guest details, documents and the actual check-in time come straight from the stay. Without this add-on, the front desk keeps registering guests as it does today, and TingStay stores the documents for later reference.
How are units with several bedrooms counted?
One main door lock and one TingEdge make one unit. A unit with several bedrooms still counts as one unit, for both hardware and software fees.
How much does each homestay unit cost?
Hardware in the suggested setup (Brand Kit) costs about 38.6 - 59.3 million VND per unit, paid once, including installation, excluding VAT, the door lock and the power and water meters. The Start plan software is 149,000 VND per unit per month, or 1,250,000 VND per unit per year when paid yearly.
Related guides
Start with a few units, scale once you see the results
NEXT HOME engineers survey your units, propose the hardware setup and install TingStay for your first cluster.