Each paid plan includes everything in the plan before it. Add-ons are purchased separately for Start and Pro. This list follows version 0.2 of the functional specification.
Basic
Free with the hardware
Comes with every TingEdge at no charge. Manages units, doors and devices; no calendar, guests, staff or money yet. It is the default plan whenever no paid plan period is active.
Tier 1 - unit operations
40 features in 10 groups
Unit catalog
5
Clusters, buildings, units
Build the catalog by area as clusters, buildings and units; a unit with several bedrooms is still one unit
Unit profile
Name, photos, description, floor area, capacity, amenities; a unit without an TingEdge stays at the information level
Devices in the unit
List of devices and their functions for each unit
Blocks, stop selling
Time-limited blocks: out of order, temporarily closed, on hold; with start and end dates
Device relocation
Move the TingEdge and devices to a new unit while keeping data history; installations are recorded over time
Access and door locks
9
Manual door codes
Create a door code valid for a manually selected time window
Staff and technician codes
Personal codes per person, per time window
Revoke codes
Disable a code immediately where the lock vendor supports it; algorithm-based offline codes cannot be revoked before they expire, and the system records the code type clearly
Remote unlock
Unlock from the app when a guest has a problem; always recorded in the audit log
Access log
Who, which code, at what time
Lock battery
Track battery level and warn before it runs out
Backup codes
Codes that still work when the lock or the unit is offline
Multiple lock brands
TTLock, NeoLock; in a later phase, our own lock with custom firmware
Lock integration authorization
Stores the lock vendor's API token (encrypted) together with the lock buyer's written authorization: number, date, file, validity, revocation
Room status
3
Status board
The whole unit catalog on one screen, along independent dimensions: in service, availability, occupancy, housekeeping, presence, connectivity
Map
Locations of clusters and units on a map
Filters
Filter by area, status, incident
Remote control
2
Running devices
See whether lights, AC and power are on or off
Device control
Switch and adjust devices in the unit remotely; manual actions carry a source, priority and expiry so they do not conflict with scenes
Basic automation
4
AC limits
Lock a minimum temperature and the allowed modes
Timers
On and off schedules per unit, per cluster
Local execution
Scenes in the unit keep running when the internet is down
Scene templates
Apply one scene to many units at once
Metering display
2
Power per unit
See current power usage; display only, not converted to money
Water per unit
See water used; display only, not converted to money
Device alerts
3
Door left open, not locked
Security alert at the unit
Power cut, connection lost
Technical incident alert; grouped by root cause when a whole building goes offline
Water leak, smoke, heat
Where sensors are installed; does not replace the fire protection system required by regulations
Basic users
4
Business account
Each operator gets its own data space; status and plan are set by NEXT HOME
Basic roles
Admin and staff
Audit log
Records every sensitive action (remote unlock, issuing and revoking codes, price changes, viewing ID documents) on every plan; the full search interface is in Pro
Secure sign-in
Two-factor authentication; one identity shared by Console and the other apps
TingEdge management
6
Activation by code
Once the technician finishes the installation and scans the code, the unit appears in the system automatically
TingEdge status
Online state, software version, bus errors
Remote updates
Updates rolled out in batches, with rollback to the previous version
Configuration by unit template
Edited in the cloud and pushed to the TingEdge; tracks the configuration version and the version the TingEdge reports as applied
Diagnostics
View raw data remotely when needed
Replace, release an TingEdge
Keep configuration and history when replacing hardware; release an TingEdge so another business can activate it, while the history stays with the previous business
Staff app
2
Receive alerts
Push notifications on the phone
On-site control
Control the unit while on site
Start
149,000 VND per unit per month, 1,250,000 VND paid yearly
Unlocks the business side: calendar, guests, rooms, cleaning, bills, deposits. Every feature that needs a stay calendar starts from this plan.
Everything in Basic + core operations
62 features in 10 groups
Stay calendar
8
Master calendar
By unit, by cluster, by day; blocks are shown alongside
Quick stay creation
On the phone, for guests who book via Zalo or by phone
OTA calendar sync
Import Booking.com, Agoda and Airbnb calendars via iCal and export back to the OTA; tracks UIDs and detects cancellations
Double-booking prevention
Stays and blocks cannot overlap in time on the same unit
Move, extend, cancel
Includes early check-out; moving units mid-stay creates a new stay segment
Early check-in, late check-out
Charged according to configuration
Expected and actual times
Expected arrival and departure times, plus actual check-in and check-out times recorded from the door lock and sensors
Rental mode per unit
Hourly and nightly, or monthly; stored over time; each stay segment must match the unit's rental mode
Automatic door codes
2
Codes generated from the calendar
Issued when a stay is created, expire automatically at check-out
Conditional codes
Issued only when conditions are met: paid, documents complete, guest registration submitted, house rules accepted (configurable)
Calendar-based scenes
6
Automatic unit status
Determined from the stay calendar and sensors
Arrival preparation
Power on and pre-cool before the arrival time
Guest away
Lights off, AC power reduced
After check-out
Cut loads, set the unit to awaiting cleaning
Long vacancy
Energy-saving mode
Stay calendar on the TingEdge
Upcoming stays are pushed to the TingEdge so scenes still run when offline
Room information
4
Unit templates
Standard technical configuration per unit type
Room types
Commercial classification for rate management and statistics
Reference rates
By room type and rental mode; the agreed rate is captured on the booking and not recalculated from the rate table
Extra services
Catalog and prices
Guests and long stays
12
Guest profiles
Details and stay history; each business keeps its own profiles
Blacklist
Flag guests not to accept; within the business only
Co-occupants
List of every person staying within one stay
Monthly stays
Monthly bookings: monthly rent, deposit, billing cut-off date for recurring bills
Lease records
Quickly print a lease from the customer's own template; store the hand-signed scan
Expiry reminders
Notice before a monthly stay ends
Guest details
Collected before check-in
ID documents
Photo or scan; kept in a separate encrypted store, with a retention period and a log of who viewed them
Guest registration reminders
By the 23:00 cut-off, or 8:00 the next morning for late arrivals; per occupant
Registration recorded
Per occupant
House rules
Guests accept the unit's house rules
Personal data
Consent records; retention and deletion periods; moved to servers in Vietnam before commercial launch
Cleaning tasks and incidents
8
Automatic cleaning tasks
Created when the guest actually leaves the unit, not at the calendar time
Task assignment
Assign tasks to staff or contractors; one task model shared by cleaning, maintenance and inspection
Checklists
Steps by task type and room type; versioned templates
Photo confirmation
Proof of completion
Inspection and approval
A unit returns to ready only when it passes
Damage, lost items
Reported right from the phone
Incident tickets
Record and track incidents; generate repair tasks
Automatic tickets
When a device reports a fault
Utilities and bills
9
Utilities per stay
Consumption of each stay; readings captured at check-in and check-out are immutable records
Period meter readings
For monthly stays; option to skip utility bills for nightly units
Utility rates
Rates entered by the customer, effective over time; TingStay only measures kWh and m3
Bills
Who, what, quantity, unit price, amount; covers rent, utilities, services, supplies; posted lines are immutable and corrected with reversing lines; the bill template is up to the customer
Send bills
By email; generate a link for staff to send via Zalo
QR payment
A QR code per bill with a unique transfer reference
Payment tracking
Record payments, allocate them to bills, show the outstanding balance
Deposits
Receive, hold, refund, offset; not counted as revenue
Seller on the bill
Name, address and tax ID (if any) assigned per location so each bill shows the correct name
Operational alerts
5
Occupied without a booking
Occupancy says vacant but presence detects people; catches unregistered stays
Overstay
Past the expected time but presence still detects people
Alert routing
Sent to the right person by role and area; escalated when nobody responds
Channels
App, Zalo, SMS, email
Alert handling
Acknowledge and record the outcome
Basic reports
3
Occupancy
By unit, cluster, room type; calculated from daily unit status snapshots
Revenue
By unit, cluster, channel; based on confirmed revenue
Report export
Excel, PDF
Staff roles
5
Staff profiles
Details and contacts
Standard roles
Manager, remote front desk, technician, housekeeping and cleaning, accountant
Today's tasks
In the staff app
Create stays, issue codes
On the phone
Works on weak connections
Saves locally and syncs when back online
Pro
249,000 VND per unit per month, 2,090,000 VND paid yearly
For professional operators: inventory, books by business line, staff, maintenance, advanced reports.
Everything in Start + full operations and management
35 features in 6 groups
Inventory
8
Supplies catalog
Bathroom amenities, shampoo, drinking water...
Par levels by room type
Standard quantity per stay
Stock on hand
Central store, cluster store, in-unit; calculated from stock movements
Simple cost entries by category, attached to a unit or location
Revenue confirmation
Authorized users confirm revenue per period; may differ from the bill amounts
Payment reminders
Automatic reminders on a schedule
Data export
Export figures per period for the customer's accountant
Staff
6
Assignments
By area, cluster, unit
Shifts, on-call rota
Schedules by person and by role
Attendance
From the app; door lock logs are only for cross-checking, not an input for payroll
Performance
Rooms cleaned, incident handling time, guest response time
Outsourcing, contractors
Staff per job; the contractor app uses the same database
Guest inbox
For the remote front desk: messages, requests, creating stays, issuing codes; message log
Maintenance
4
Scheduled maintenance
Scheduled automatically per unit and device
Remote diagnostics
Identify the fault before going to the unit
Repair history
By unit, by device
Repair costs
Posted to costs per unit
Advanced reports
9
Utilities per occupied night
The metric for deciding whether to keep or give up a unit
Profit and loss
By unit, room group; calculated at the reporting layer
Housekeeping performance
Room turnaround time
Incident statistics
By unit, incident type
Scheduled reports
Sent automatically on a schedule
Rental frequency
By room group
Compare units of the same template
Spot units with unusual consumption
Abnormal consumption
Trend-based alerts
Savings report
Energy per period
Area permissions
2
Multi-area permissions
Staff see only the units they are responsible for; multi-dimensional groups
Audit log search
Full search interface for the O4 audit log
Enterprise
Custom contract
For large chains or special business requirements.
Everything in Pro + dedicated infrastructure, support and customization
7 features in 2 groups
Infrastructure and service commitments
4
Private cloud
Dedicated servers for the customer, same schema
99.9% SLA
Applies to the cloud, equivalent to at most about 8.8 hours of downtime per year; the TingEdge keeps running scenes in the unit during a cloud outage
Dedicated support team
Dedicated contact person and support channel
Minimum scale
From 150 TingEdge units (150 units)
Branding and integration
3
White label
Interface and domain in the customer's brand identity
Open API
Connect the customer's systems
Custom workflows
Integrations and processes on request
Extended capabilities, delivered as projects
On top of dedicated infrastructure and a dedicated support team, the Enterprise plan unlocks the capabilities below. Each one is delivered as a project: scope, timeline and cost are agreed in the contract.
Chain-wide visibility
Follow hundreds of units across several provinces as if they were all in one building.
Chain-wide operations center
A large screen in the office shows a map of every building and the live status of each unit: occupied, vacant, being cleaned, with an open incident. New alerts rise to the top of the screen where everyone on duty can see them.
What the business getsYou know what is happening at every site, minute by minute, without calling each location.
Digital building floor plans
A floor-by-floor plan of each building, with every unit colored by status. Click a unit to see its door, AC, lights and power and water readings.
What the business getsTechnicians and building managers see at a glance which units need attention, without scanning lists.
AI operations assistant
Ask in English, as you would ask a staff member: "Which units used unusual amounts of power this week?", "Summarize last night's incidents". The assistant answers from the system's real data, with links to the related unit or task. A connection gateway lets the company's own AI agents query data within their assigned permissions.
What the business getsSenior managers get answers right away instead of waiting for someone to compile a report.
Data from devices
Things that are only possible because an TingEdge reads the real devices in the unit; software alone cannot do them.
Predictive maintenance for AC units
The IR emitter measures the AC's electrical current. The system tracks the running time and consumption of each unit, recognizes when one runs longer or uses more power than its own normal level, a sign that it needs cleaning or is about to fail, and creates a maintenance task automatically.
What the business getsFix problems before guests complain, reduce bad reviews and avoid costly major failures.
Energy and ESG reporting
Power consumption by unit, building and area; comparison between similar sites; conversion to CO2 emissions. Reports are exported periodically in the format the company requires.
What the business getsSee which sites waste energy so you can act, and have figures for sustainability reports or green financing applications.
Hotel-standard room scenes
Scenes HDL has deployed in hotels: Do Not Disturb and Make Up Room buttons, the unit switching to energy-saving mode when the guest checks out, and a dedicated welcome scene for returning guests.
What the business getsA premium hotel experience in rental units, which sets your brand apart.
Governance and control
For companies with several management levels, many partners and audit requirements.
Owner and investor portal
When the company leases units from owners to operate them, each owner gets an account to follow their own units: occupancy, revenue, costs, monthly profit and loss. Each owner sees only their own units.
What the business getsTransparency with owners, an easier case for new owners to hand over units, and a basis for profit-sharing models.
TingEdge management in batches
Push configurations, scenes or updates to a whole group of units at once. Test first in a simulated environment, pilot on a few units, and roll out to all only when stable. Every TingEdge is monitored 24/7.
What the business getsChange hundreds of units in one session without visiting each site, and avoid mass errors.
Single sign-on, multi-level permissions
Staff sign in with the company's Google Workspace or Microsoft account, and leavers are locked out in one place. Permissions follow parent company, subsidiaries and franchisees; several brands in one account; a log records every action.
What the business getsControl over who does what and where, meeting internal audit requirements.
On-site hardware commitment
NEXT HOME keeps a dedicated stock of TingEdge units and spare devices for the company, with contracted response and replacement times.
What the business getsUnits never have to stop selling while waiting for hardware.
Connecting existing systems
TingStay fits into the infrastructure and tools the company already uses, without forcing a change in how it works.
Building systems integration
Connects lobby access control, elevators, parking and the building management system (BMS) over KNX, Modbus and BACnet. Where the building system supports it, a guest's access opens both the lobby door and the elevator.
What the business getsGuests go straight from the lobby to the unit, and building management and unit operations share the same data.
BI and data warehouse connection
Pushes booking, revenue, operations and energy data to Power BI, Looker Studio or a private data warehouse. Webhooks let other systems receive events as they happen.
What the business getsCombine TingStay figures with accounting, HR and sales in one set of management reports.
Branded guest app
The guest app is published on the App Store and Google Play under the company's name, logo and colors.
What the business getsGuests remember your brand, not the software's name.
Add-ons
Purchased separately at extra cost
Extended features bought individually as needed. Individual items may move into a main plan once pricing is finalized.
Available for Start and Pro
12 features in 3 groups
Payments
2
E-invoicing
Connection to an e-invoice provider
Automatic reconciliation
Match bank transfers to bills
Channel connections
3
Automated Zalo OA
Send door codes, bills and notices via Zalo OA
Channel manager, other PMS
Sync rooms and rates with Booking.com, Agoda and external systems, where feasible
Guest registration
Connection to guest registration software, if permitted by the authorities
Guest app
7
Door code, check-in guide
Check-in instructions
Room control
Lights, AC
Guide, house rules
How to use the unit
Requests, incidents
Sent directly to operations
Bills
View and pay
Extensions
Extend the stay
Local services
Suggestions for food and transport
Questions about plans and features
What does the free Basic plan include?
Basic comes with every TingEdge at no charge: managing the unit list, issuing door codes manually, switching devices and viewing power and water readings remotely. Basic does not include the stay calendar, guest management or staff.
How do Start and Pro differ?
Start unlocks the business side: stay calendar, guests, cleaning, bills, deposits and door codes generated per stay. Pro includes everything in Start, plus inventory, books by business line, staff and profit and loss per unit.
Is there a trial?
Yes. When an TingEdge is activated, the business gets a Pro trial for a period confirmed by NEXT HOME. If no plan is chosen when the trial ends, the account returns to Basic and all data is kept.
Can I buy individual features?
The main plan applies to all units of a business. On top of the main plan, Start and Pro can add add-ons such as e-invoicing, automatic reconciliation, automated Zalo OA, a channel manager connection or the guest app.
Can I use the software only, without installing hardware?
No. Paid plans apply only to units with an TingEdge installed, because most features rely on real data from the unit: the door, presence, power and water. A unit without an TingEdge can only be registered with its details; it cannot be put into operation yet.
Who is the Enterprise plan for?
Chains of 150 units or more, or operators with special requirements: dedicated servers, a 99.9% uptime commitment, a dedicated support team, white label, open API and custom workflows. The plan also unlocks capabilities delivered as projects, such as a chain-wide operations center, an owner portal, predictive maintenance for AC units, energy reporting and an AI operations assistant. Pricing is set in a separate contract.
Does the feature list change?
Yes, the list is updated with each product version. Some add-on items may move into a main plan in a later version.
Not sure which features fit your business model?
Send us your number of units, number of locations and how you take bookings today. NEXT HOME will propose a plan and a matching hardware configuration.
